E-scooter rental CRM

Why rental companies need CRM

An e-scooter is rented for an hour and then spends half a day charging or in repair. Without tracking you cannot see which scooters earn money, which only take the mechanic's time, and who returned one with a broken fender.

ProkatOS links customers, rentals, items, tariffs, payments, charges, maintenance, warehouse movements and staff actions. Instead of disconnected rows, the owner sees a business story that can be audited.

What e-scooter rentals need

• Hourly tariffs and on-the-spot extensions
• Battery charge and readiness
• Damage, falls and disputes with customers
• Repairs, parts and fleet downtime

How ProkatOS helps

• Keeps battery charge and status for every scooter
• Checks out and takes returns by QR scan
• Stores before and after photos in the rental
• Tracks repairs and parts per scooter

Queues move faster, damage is backed by photos and the owner sees revenue and downtime per scooter.

What ProkatOS covers

Start with clients, an item catalog, tariffs, rentals and payments. Then add finance, warehouse, reports, web portals, notifications, automated backups and custom development.

Roles keep work controlled: operators handle rentals, accountants review money, administrators manage settings and permissions.

Business result

Owners can see rented items, customers with debt, maintenance, popular tariffs, promo code usage and item profitability.