Ski and snowboard rental CRM

Why rental companies need CRM

On a Saturday morning the ski rental queue reaches the door: everyone needs skis for their height, boots in their size, a helmet and poles. A kit mistake or a missing boot is only noticed in the evening.

ProkatOS links customers, rentals, items, tariffs, payments, charges, maintenance, warehouse movements and staff actions. Instead of disconnected rows, the owner sees a business story that can be audited.

What ski and snowboard rentals need

• Sizes, lengths and binding settings
• Kits: skis, boots, poles, helmet
• Peak days and checkout queues
• Edge tuning, waxing and base repair

How ProkatOS helps

• Keeps size, length and specs in the item card
• Notes in the item card what belongs to the kit
• Speeds up checkout and return with QR labels
• Tracks service and history of every pair

Peak-day queues move faster, kits come back complete and the service team sees what needs tuning.

What ProkatOS covers

Start with clients, an item catalog, tariffs, rentals and payments. Then add finance, warehouse, reports, web portals, notifications, automated backups and custom development.

Roles keep work controlled: operators handle rentals, accountants review money, administrators manage settings and permissions.

Business result

Owners can see rented items, customers with debt, maintenance, popular tariffs, promo code usage and item profitability.